Citrix VDI & Endpoint Engineering
Citrix CVAD, StoreFront, NetScaler, MCS, Director, Workspace, FSLogix, Windows 10/11, image management, patching, endpoint lifecycle, and profile-aware troubleshooting.
Profile
About
Senior systems engineer and Citrix VDI team lead focused on reliable, secure end-user infrastructure for healthcare and education environments.
I build and support resilient endpoint platforms, lead cross-functional teams, and keep critical environments secure, stable, and compliant. My background includes Citrix CVAD, StoreFront, NetScaler, MCS, Director, Workspace, FSLogix, Windows infrastructure, Active Directory, Group Policy, SCCM/MECM-based deployment, Intune, PowerShell, networking, HIPAA-minded operations, and large-scale endpoint support.
Selected Impact
- Lead day-to-day Citrix VDI operations for approximately 1,500 users in a healthcare environment, guiding 3–5 engineers through platform support, changes, and escalations.
- Supported a 3,000+ user education environment with 900+ devices and printers across classrooms, administrative offices, tenant organizations, and remote sites.
- Managed endpoint imaging, software deployment, Hyper-V virtual machines, learning platforms, collaboration tools, testing platforms, and network infrastructure.
- Coordinate patching, upgrades, troubleshooting, and cross-team change planning to protect uptime, security, and user experience.
3–5Engineers led in the current VDI operation
3,000+Users supported in a prior education environment
900+Devices and printers maintained across campus
Capabilities
Professional Skills
Microsoft Infrastructure
Windows Server, Active Directory, Group Policy, SCCM/MECM, Intune, Hyper-V, PowerShell, identity administration, Microsoft 365 collaboration support, and systems troubleshooting.
Networking & Security
Switching, routing, firewall coordination, wireless administration, secure access, change planning, HIPAA-minded operations, and healthcare compliance support.
Operations & Leadership
Team leadership, mentoring, vendor coordination, budget awareness, project delivery, incident response, and service-focused escalation handling.
Platforms & Tools
Linux, macOS, Microsoft Teams, Zoom, Canvas, Adobe Creative Cloud, testing platforms, ID-card systems, and AI-assisted task automation.
Support at Scale
Large user populations, multi-building device support, geographically separated sites, print systems, classroom technology, and high-volume support workflows.
Career
Work Experience
Senior Systems Engineer / Citrix VDI Team Lead
Tallahassee Memorial Healthcare
– Present
- Lead a team of 3–5 IT professionals responsible for day-to-day Citrix VDI operations supporting approximately 1,500 healthcare users.
- Plan, implement, and maintain Citrix CVAD, StoreFront, NetScaler, MCS, Director, Workspace, and FSLogix environments with emphasis on uptime, security, and user experience.
- Provide technical leadership on systems engineering issues, escalations, and operational standards.
- Partner with infrastructure, security, and application teams on healthcare IT initiatives and change planning.
- Coordinate upgrades, patching, and platform improvements across virtual environments while minimizing disruption.
- Troubleshoot complex Citrix VDI, endpoint, profile, and systems issues to reduce downtime and restore service quickly.
- Work with network teams on switches, routers, and firewall changes that affect end-user infrastructure performance.
- Use PowerShell and AI-assisted workflows where appropriate to streamline repeatable tasks and improve team efficiency.
- Maintain data integrity and support HIPAA-minded operations across virtual desktop platforms.
Distributed Systems Analyst / IT Project Manager
Lively Technical College
–
- Supported an environment serving 3,000+ users with classroom, administrative, collaboration, and testing needs.
- Maintained more than 900 devices and printers across multiple buildings and remote sites.
- Managed endpoint imaging, software deployment, and patching workflows through SCCM.
- Maintained Hyper-V virtual machines and supported Windows Server, Active Directory, and core infrastructure services.
- Managed network infrastructure including Meraki and Zyxel environments across multiple locations.
- Supported core learning and collaboration platforms including Canvas, FOCUS, Microsoft Teams, and Zoom.
- Administered specialized testing platforms including Pearson VUE, Compass, HESI, and Wonderlic.
- Managed Adobe Creative Cloud membership for 500 users and supported ID-card printing systems.
- Helped develop budgets, monitor contract services, coordinate IT projects, and supervise staff across a broad support footprint.
Computer Support Technician
Sail High
–
- Provided support to teachers, staff, and students.
- Maintained 300 devices and printers across multiple buildings.
- Supported Windows Server and Windows desktop environments.
- Managed Active Directory and print servers.
- Maintained WordPress and Schoolwires web content.
Transition Service Officer
Disabled American Veterans
–
- Provided pre-discharge briefings, reviewed service medical records, and helped active-duty military members prepare VA benefit claim paperwork.
Vehicle Operator, Dispatcher, Supervisor & Trainer
U.S. Air Force
–
- Led transportation, dispatch, supervision, and training operations while supporting computers, land-mobile radio equipment, budgets, contracts, facilities, safety programs, and licensing routes for 5,000 personnel.
Education
Education & Credentials
Bachelor of Information Technology
Barry University
Associate of Computer Information Technology
Northwest Florida State College
Associate of Networking Technology
Northwest Florida State College
Certificate: IT Technician
Northwest Florida State College
Certificate: Network Support Technician
Northwest Florida State College
Associate of Transportation Management
Community College of the Air Force